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NLB Bank Sarajevo
Department / responsible person: Digital Banking Department, product and sales development
Contact email: Info@nlb.ba
Contact number: 0800 22 427
Mobile banking: App Store, Google Play
Year since e-commerce was offered
2021
Payment processor for e-transactions
Bankart
Payment gateway
Ixopay
Does the merchant have startup costs for e-commerce
The bank pays the costs if the merchant fills contracted turnovers
Does the merchant pay a monthly/annual e-commerce fee?
No
Transaction processing fee
In accordance with the Decision of the tariff fee NLB Banka d.d. Sarajevo
3D security authentication
iFrame technology
Customizing the e-tailer's website with your own branding
Payment screen adjustments for smart devices
Plugins for integration with the most popular ecommerce platforms
API (connection of the bank's system with external systems)
Recurring payments
Saving the card for future payments at the e-merchant (Card on file)
E-merchant can refund transactions independently (via web interface)
Possibility of partial refund of a transaction
Enable payment in installments for buyers at the e-merchant
Loyalty schemes (cashback) in cooperation with e-traders
Additional fuctionalities and conditions
NLB Banka Banja Luka
Department / responsible person: Department for digital banking
Contact email: razvoj_proizvoda@nlb-rs.ba, helpdesk@nlb-rs.ba
Contact number: 0800 50 510, 387 51 248 588
Mobile banking: App Store, Google Play, AppGallery
Year since e-commerce was offered
2022
Payment processor for e-transactions
Bankart
Payment gateway
IXOPAY
Does the merchant have startup costs for e-commerce
No
Does the merchant pay a monthly/annual e-commerce fee?
25 KM monthly, currently there is a discount: the first 12 months for free without fee
Transaction processing fee
Standard 4%
3D security authentication
iFrame technology
Customizing the e-tailer's website with your own branding
Payment screen adjustments for smart devices
Plugins for integration with the most popular ecommerce platforms
API (connection of the bank's system with external systems)
Recurring payments
Saving the card for future payments at the e-merchant (Card on file)
E-merchant can refund transactions independently (via web interface)
Possibility of partial refund of a transaction
Enable payment in installments for buyers at the e-merchant
Loyalty schemes (cashback) in cooperation with e-traders
Additional fuctionalities and conditions
Nova Banka
Department / responsible person: Name of technical department: Segment for maintenance and development of digital channels Name of Promotion and Sales Department: Department for product management of legal entities and reporting Contact person: Aleksandar Jorgić
Contact email: aleksandar.jorgic@novabanka.com
Contact number: 051/333-351
Mobile banking: App Store, Google Play, AppGallery
Year since e-commerce was offered
2018
Payment processor for e-transactions
In-house rsolution - Nova Banka AD Banja Luka
Payment gateway
In-house rsolution - Nova Banka AD Banja Luka
Does the merchant have startup costs for e-commerce
NO
Does the merchant pay a monthly/annual e-commerce fee?
NO
Transaction processing fee
from 3% to 5%
3D security authentication
iFrame technology
Customizing the e-tailer's website with your own branding
Payment screen adjustments for smart devices
Plugins for integration with the most popular ecommerce platforms
API (connection of the bank's system with external systems)
Recurring payments
Saving the card for future payments at the e-merchant (Card on file)
E-merchant can refund transactions independently (via web interface)
Possibility of partial refund of a transaction
Enable payment in installments for buyers at the e-merchant
Loyalty schemes (cashback) in cooperation with e-traders
Additional fuctionalities and conditions
Raiffeisen bank
Department / responsible person: Small businesses and craftsmen, Medium and large-sized companies
Contact email: For small businesses and craftsmen, Large and medium-sized enterprises
Contact number: For small businesses and craftsmen, Large and medium-sized enterprises
Mobile banking: App Store, Google Play, AppGallery
Year since e-commerce was offered
2012
Payment processor for e-transactions
UPC
Payment gateway
The list of Payment Gateway providers is availiable at client request
Does the merchant have startup costs for e-commerce
The information is availiable at the client request.
Does the merchant pay a monthly/annual e-commerce fee?
The information is availiable at the client request.
Transaction processing fee
Dependant on the traffic and other parametars.
3D security authentication
iFrame technology
Customizing the e-tailer's website with your own branding
Payment screen adjustments for smart devices
Plugins for integration with the most popular ecommerce platforms
API (connection of the bank's system with external systems)
Recurring payments
Saving the card for future payments at the e-merchant (Card on file)
E-merchant can refund transactions independently (via web interface)
Possibility of partial refund of a transaction
Enable payment in installments for buyers at the e-merchant
Loyalty schemes (cashback) in cooperation with e-traders
Additional fuctionalities and conditions
More information on: https://raiffeisenbank.ba/mala-preduzeca-i-obrtnici/prihvat-kartica/e-pay
Unicredit banka
Department / responsible person: The initial contact is with: IPG Monri Contact person: Amer Rožajac
Contact email: prodaja@monri.com
Contact number: 387 66 676 853
Mobile banking: App Store, Google Play, AppGallery
Year since e-commerce was offered
2012
Payment processor for e-transactions
Zagrebačka banka d.d.
Payment gateway
Monri Payments d.o.o. Sarajevo
Does the merchant have startup costs for e-commerce
No
Does the merchant pay a monthly/annual e-commerce fee?
Yes, monthly fee
Transaction processing fee
3,80% or in accordance with the volume of sales
3D security authentication
iFrame technology
Customizing the e-tailer's website with your own branding
Payment screen adjustments for smart devices
Plugins for integration with the most popular ecommerce platforms
API (connection of the bank's system with external systems)
Recurring payments
Saving the card for future payments at the e-merchant (Card on file)
E-merchant can refund transactions independently (via web interface)
Possibility of partial refund of a transaction
Enable payment in installments for buyers at the e-merchant
Loyalty schemes (cashback) in cooperation with e-traders
Additional fuctionalities and conditions
Pay By link for simpler payment; Different forms of integration;Promotions module for benefit towards customers; "Secure Vault" storing of data for simpler payment; Web and mobile integrations - Android and IOS Plugins for simpler integration for most popular Web platforms; Web Risk module; 3DSecure.
Intesa Sanpaolo banka
Department / responsible person: Department Name: Directorate for product development of corporate banking
Contact email: prodaja.cardBH@intesasanpaolobanka.ba
Contact number: 387 33 497 657
Mobile banking: App Store, Google Play
Year since e-commerce was offered
2014
Payment processor for e-transactions
Nexi Croatia d.o.o.
Payment gateway
NestPay
Does the merchant have startup costs for e-commerce
Depending on the agreement with the client
Does the merchant pay a monthly/annual e-commerce fee?
Depending on the agreement with the client
Transaction processing fee
Depending on the agreement with the client
3D security authentication
iFrame technology
Customizing the e-tailer's website with your own branding
Payment screen adjustments for smart devices
Plugins for integration with the most popular ecommerce platforms
API (connection of the bank's system with external systems)
Recurring payments
Saving the card for future payments at the e-merchant (Card on file)
E-merchant can refund transactions independently (via web interface)
Possibility of partial refund of a transaction
Enable payment in installments for buyers at the e-merchant
Loyalty schemes (cashback) in cooperation with e-traders
Additional fuctionalities and conditions
Exclusive acquirer for American Express
ATOS BANK a.d. Banja Luka
Department / responsible person: Digital banking & Cards / Srđan Grabovac
Contact email: srdjan.grabovac@atosbank.ba
Contact number: +387 51 246 479
Mobile banking: Google Play
Year since e-commerce was offered
2020.
Payment processor for e-transactions
Euronet
Payment gateway
Monri Payments d.o.o. Sarajevo
Does the merchant have startup costs for e-commerce
No
Does the merchant pay a monthly/annual e-commerce fee?
Yes, a monthly fee in accordance with the Decision on Fees for Banking Services for Legal Entities
Transaction processing fee
Standard commission 3.50% in accordance with the Decision on Fees for Banking Services of Legal Entities
3D security authentication
iFrame technology
Customizing the e-tailer's website with your own branding
Payment screen adjustments for smart devices
Plugins for integration with the most popular ecommerce platforms
API (connection of the bank's system with external systems)
Recurring payments
Saving the card for future payments at the e-merchant (Card on file)
E-merchant can refund transactions independently (via web interface)
Possibility of partial refund of a transaction
Enable payment in installments for buyers at the e-merchant
Loyalty schemes (cashback) in cooperation with e-traders
Additional fuctionalities and conditions
SecureVault, Pay By Link, Promotions, Reporting, WebRisk
Business Facts
Indicators for E-commerce readiness
Internet Use, E-shoppers and Digital Skills
Categories of Online Shopping
Internet Activities
